1. Who we are

Plan C Property provides property maintenance, management, and emergency repair services across South London and Kent. Our registered office address can be obtained by contacting us at office@plancproperty.co.uk. When we refer to "we", "us", or "our" in this policy, we mean Plan C Property.

2. What data we collect

We may collect the following personal data when you interact with us:

Name, email address, and phone number (when you contact us via our website form, email, or phone)
Property address (when you request a quote or service)
Details of your enquiry or service request
Technical data such as your IP address, browser type, and pages visited on our website (collected automatically via cookies and analytics)

3. How we use your data

We use your personal data for the following purposes:

To respond to your enquiries and provide quotes
To deliver the services you have requested
To communicate with you about your service, including scheduling and updates
To send you relevant information about our services (only with your consent)
To improve our website and services
To comply with legal obligations

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR: (a) your consent, where you have provided it; (b) performance of a contract, when we need your data to provide our services; (c) legitimate interests, for improving our services and communicating with you; and (d) legal obligation, where we are required by law to retain certain data.

5. How we share your data

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business, such as our email service provider and website hosting provider. These providers are contractually obligated to protect your data and only process it on our instructions.

6. How we store and protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Your data is stored securely and we limit access to those employees and contractors who need it to perform their duties.

7. How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to 2 years. Service and contract data may be retained for up to 6 years to comply with legal and accounting requirements.

8. Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic. You can control cookie settings through your browser. We use Google Analytics to understand how visitors use our site. This data is anonymised and used solely to improve our website.

9. Your rights

Under UK GDPR, you have the following rights:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure ("right to be forgotten")
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time

To exercise any of these rights, please contact us at office@plancproperty.co.uk.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: office@plancproperty.co.uk
Phone: 020 3576 2747

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled incorrectly.

Privacy Policy